Phoenix Ortho Customer Virtual Summit

November 12 & 13, 2021

Register Now for All Sessions

Phoenix Ortho is pleased to present our first annual Customer Virtual Summit exploring orthopedic-focused topics of Leadership, Teamwork, Protecting Patient Data, MIPS, Communication, advanced Phoenix Ortho usage and breaking news of Phoenix Ortho’s latest software development.

You’ll hear from renowned guest speakers as well as some of your favorite and new Phoenix Ortho Team Members.  Participating attendees (registering, answering polls or asking questions) receive entries to win an iPad, one of multiple gift cards and premiums offered by our guest speakers! 

Image featuring Paul McCune

Paul McCune

Phoenix Ortho CEO

Session Topic: PhoenixGo: Bringing Phoenix to Browsers and iPads

Paul got his start in healthcare in 1971 as a scrub nurse and surgical assistant at Parkland Memorial Hospital in Dallas. He later received a Bachelor of Science from the University of Texas-Arlington and an MBA in Healthcare Administration from the University of Dallas.

His advanced education and background, together with the emergence of HIT technology, led Paul on a long professional journey. He started working in sales for practice management billing software and electronic health records (EHR) in 1988; in 2006, he introduced Phoenix Ortho, the first orthopedic-specific EHR platform.

Phoenix Ortho is an innovative solution rooted in improving efficiency and effectiveness within the orthopedic field. It has made a difference for more than 1,000 providers in 44 states.

Image featuring Carrie Kerskie

Carrie Kerskie

Cyber Security Culture Speaker & Trainer

Session Topic: Build a Cyber Security Culture that Works

Carrie Kerskie is a highly sought-after national speaker, author, and consultant on cyber culture, identity theft, fraud and cybersecurity. She is the author of two books, Your Public Identity; Because Nothing is Private Anymore and Protect Your Identity. Carrie’s the host of Privacy Mentor Podcast. As a media favorite, she’s been featured in numerous publications such as Consumer Reports,, and MarketWatch. She appears regularly on NBC, ABC, and FOX.

Image featuring Theresa Nguyen, RN

Theresa Nguyen, RN

Speaker/Mindfulness Practitioner

Session Topic: Reconnecting You to Patient Centered Care

Having been a nurse for 20+ years, Theresa has worked with thousands of people from different socioeconomic statuses, races, ethnicities, languages, disabilities, and genders. Her experience spans from acute care, critical care, clinical research and in the past 10 years has been working in the healthcare IT field.  

Theresa’s gift is her ability to help others connect to themselves and others through the power of compassion. She is passionate about creating community, finding humanity in our suffering and helping people live more fulfilling lives.

As a daughter of Vietnamese Refugees, Theresa has grown up hearing, seeing and experiencing the real life struggles and successes of achieving the American Dream. This was only possible through the profound kindness and compassion of strangers and a very supportive community. Raised with the core values of kindness and compassion, Theresa hosts a podcast focused on humanizing the refugee and immigrant experience. She has been quoted in the NY Times, US World & News Report. In recent years she has collaborated with Facebook highlighting her for her work as a leader and influencer building online communities of belonging. Her clients include Box, Inc, and private clients. Theresa currently resides in the Dallas, TX area.

Image featuring Kyle Meadors

Kyle Meadors


Session Topic: MIPS, 21st Century Cures Act and Information Blocking

Kyle Meadors is principal consultant at Chart Lux Consulting where he supports developers and health IT organizations in navigating the regulatory requirements of the ONC and CMS. Prior to Chart Lux, he was Director of the EHR Testing Lab at Drummond, the premier ONC authorized testing and certification body. At Drummond Group, he launched the lab’s effort to conduct testing for the Meaningful Use program and grew it into the market leader of its space. Mr. Meadors was also a member of the ONC Health IT Standards committee and other government committees and task teams.

Image featuring Maria Basile MD, MBA

Maria Basile MD, MBA

Healthcare Quality and Physician Leadership Expert

Session Topic: Developing Trust with Your Team and Patients

Award-winning poet, speaker, and surgeon, Maria Basile, MD, is a dynamic and respected physician leader for nearly 3 decades. Currently Vice-speaker of the Medical Society of the State of New York and President of the Suffolk County Medical Society, Dr Basile speaks throughout New York State and nationally on matters of Physician Wellness and Advocacy, Health Care Quality Improvement and Informatics, and Leadership Development. A native New Yorker and graduate of Georgetown University School of Medicine, Dr Basile founded PQL Communications Inc. in the summer of 2021 to inspire physicians and other healthcare leaders to speak with authenticity and lead an embattled healthcare workforce with effectiveness and love.

Image featuring Jay Thompson

Jay Thompson

Company Culture/Teamwork Expert

Session Topic: Creating Outstanding Team Culture

Whether hiking hundreds of miles on the Appalachian Trail or hiking alongside various businesses and organizations, Jay’s “backpack” is full of the essentials. He brings decades of practical leadership experience and personal applications to life to empower companies to become exceptional workplaces accomplishing extraordinary work. Jay is an engaging motivational speaker who is a certified John Maxwell Team Leadership coach, 7 Habits of Highly Effective People facilitator, and Character Education content creator. He brings three decades of ministry experience and fifteen years of corporate leadership development together to provide a clear path for organizations to combine their beliefs and behaviors to develop a culture based on their intended values. Life is a journey, and one thing Jay has learned, no one should hike alone. So if you are looking for a great life hiking partner, he’s ready to help you discover your path so you can enjoy your journey as you hike the mountain one step at a time.

Image featuring Micah Jones

Micah Jones

Phoenix Ortho COO

Session Topic: Make it Easy: For Patients, Staff, and Ultimately Yourself

Micah began his IT career in 1998 as a computer technician. That initial foray evolved into management and consulting roles around the Dallas/Fort Worth metro area, including one with Phoenix Ortho. Micah took on a leadership position after his first interaction with the company and was deeply involved in its early strategy and technology.

He turned a consulting job into a full-time role and now oversees general operations, including the support and training departments as well as Phoenix Ortho's actual technology. Micah exemplifies the family-oriented nature of Phoenix Ortho’s company values in his respect for the team and strong relationships with employees, customers, vendors, and partners.

Image featuring Pam Billinski

Pam Billinski

Phoenix Ortho Content Manager & Sr. CSM

Session Topic: Close out Tips 2021 // Getting Prepared for 2022!

With a BA from Indiana University, Pam has been a member of the Phoenix Ortho EHR Team since 2009. She has years of experience in program implementation, health care administration, revenue cycle management with emphasis on team building. Pam stepped into a new role as Content Manager adding  Marketing and Sales Support to her already vital role of Sr Customer Service Manager.

Image featuring Andres Hernandez

Andres Hernandez


Session Topic: The Top 3 Avoidable Support Issues

Andres started with Phoenix Ortho as a member of the Support Team in 2010. Prior to his employment with our company he had several years of experience working with Servers, Networks, Databases. He has multiple IT industry certifications and a degree in computer science. He previously worked for large multinational corporations in different aspects of IT. He was promoted to the Support Team manager in 2017. He is considered an expert in this arena.

The views, information, products, services or opinions expressed and shared during [the] Customer Virtual Summit are solely those of the individuals involved and do not necessarily represent those of Phoenix Ortho and its employees.

Our Customer Success Specialists/Presenters:

Customer Success Specialists are central members of our Customer Support Team and they are available to help you in any way possible in your use of the Phoenix Ortho. Additional training from Phoenix Ortho Support is also available upon request: Simply contact the Support Team.


Convenient Customer Training and 
Unlimited Lifetime Support


Our live EHR software training services can be delivered via the web to help your orthopedic clinic save time and money on travel.


Our customer training comes with the support of a dedicated CMS regulations specialist and an extended implementation team.


Our team will be there with your throughout your EHR implementation, checkups, and ongoing training so you don't have to go it alone.


Best of all, Phoenix Ortho doesn't charge you extra for live customer training – meaning no surprise training charges.